Common questions
How do I send a solar kit to my family in Haiti?
Choose a kit online and pay securely from anywhere. At checkout you give us your family member's name, phone, and city in Haiti. We deliver and install it for them — often the same day.
How do you deliver in Haiti?
We coordinate delivery from the nearest of our four centers — Pétion-Ville, Cap-Haïtien, Jacmel, or Les Cayes — so it arrives quickly and safely.
Is installation included?
Yes — on solar kits, our local team installs the system and confirms everything works before they leave.
What payment methods do you accept?
Credit and debit cards, PayPal, and PayPal Pay Later. Payment is secure and handled at checkout.
Do you offer PAYGO financing?
Pay-as-you-go financing is available in Haiti and arranged offline with our team — it isn't part of online checkout. Contact us and we'll guide you through it.
How long does delivery and installation take?
We confirm an estimated delivery and install window after your order. Most deliveries are completed quickly thanks to our regional centers.
What warranty and support do you offer?
Our equipment meets NEC, IEC, and UL standards and is backed by our local team. See Returns & Warranty for details, or message us on WhatsApp.
How do I track my order?
Use Track My Order, or message us on WhatsApp and we'll give you a status update.
Still have a question?
Message us on WhatsApp — we're happy to help you choose.